Return Policy

  • Eligibility for Returns:
    Returns are accepted only if:

    • The product is delivered in a damaged condition.
    • You received the wrong product.
    • The product is expired at the time of delivery.

  • Non-Returnable Items:
    Due to the perishable nature of pickles, we cannot accept returns for:

    • Opened jars or tampered packaging.
    • Products ordered in error.
    • Issues related to personal taste preferences.

Refund Policy

  • Eligibility for Refunds:
    Refunds are issued only if:

    • The product is found to be defective or damaged during transit.
    • You receive a product different from your order.
    • We are unable to fulfill your order.

  • Refund Process:
    Once your return is approved, we will process the refund to your original payment method within 7-10 business days.

How to Request a Return or Refund

  • Contact our customer support team within 48 hours of receiving the product via:
    • Email: niharikapickles@gmail.com
    • Phone:+91 6387009217
  • Provide the following details:
    • Your order ID.
    • Photos of the product showing the damage or defect.
    • A brief description of the issue.

Replacement Policy

If eligible for a return, you may choose to receive:

  • A replacement product (subject to availability).
  • A full refund if the replacement is not possible.

Cancellation Policy

  • Order Cancellations:
    Orders can be canceled before they are shipped. Once the order is dispatched, cancellation is not allowed.
  • For cancellation requests, contact us immediately with your order details.

Shipping Costs for Returns

  • If the return is due to our error (damaged, defective, or incorrect product), we will bear the shipping cost.
  • For any other returns (if applicable), the customer will be responsible for the return shipping cost.